Shipping Policy

Thank you for shopping at LINCHENLUX.

We understand that luxury watches are valuable purchases. We therefore take special care when reviewing, inspecting, packaging, insuring, and shipping every order.

This Shipping Policy applies to orders placed through:

Website: https://linchenlux.com
Email: rtonton2022@outlook.com

By placing an order through our website, you acknowledge that you have read and agreed to this Shipping Policy.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding Hong Kong public holidays and public holidays observed by relevant shipping carriers.

Because luxury watches are high-value products, some orders may require additional verification before shipment. Verification may include:

  • Payment verification;
  • Billing and shipping address verification;
  • Identity verification;
  • Fraud-prevention screening;
  • Confirmation from the payment-account holder;
  • Product availability confirmation;
  • Final product inspection;
  • Confirmation by email or telephone.

Orders requiring additional verification may take an extra 1–3 business days to process.

Submitting an order does not mean that the order has been finally accepted. LINCHENLUX reserves the right to decline or cancel an order where:

  • Payment cannot be verified;
  • Unauthorized or fraudulent activity is suspected;
  • The product is unavailable;
  • The delivery destination is unsupported;
  • Required customer information is incomplete;
  • Import or legal restrictions apply;
  • There is an obvious pricing, description, or inventory error.

If we cancel an order after receiving cleared payment, the applicable refund will be issued to the original payment method.

2. Product Inspection Before Shipment

Before dispatch, each watch may undergo a final inspection to confirm:

  • Brand, model, and reference number;
  • Product condition;
  • Basic operation at the time of inspection;
  • Included box, documents, warranty cards, accessories, and bracelet links;
  • Condition of protective films, tags, seals, and packaging;
  • Product serial number or internal inventory identification;
  • Accuracy of the product supplied against the confirmed order.

For security, quality control, insurance, and dispute-resolution purposes, LINCHENLUX may photograph or record the watch, accessories, identifying information, packaging process, shipping label, and sealed shipping parcel before dispatch.

3. Estimated Shipping Times

Available shipping methods will be displayed during checkout or communicated to the customer after an order is placed.

Typical estimated delivery times after dispatch are:

  • Express international shipping: approximately 3–7 business days;
  • Standard international shipping: approximately 5–12 business days;
  • Remote or restricted locations: additional time may be required.

These delivery periods are estimates only and are not guaranteed arrival dates.

Shipping time does not include order processing, payment verification, customs clearance, or delays caused by circumstances outside our reasonable control.

Delivery may be delayed because of:

  • Customs inspection;
  • Import documentation requirements;
  • Public holidays;
  • Severe weather;
  • Carrier disruption;
  • Flight cancellation;
  • Security screening;
  • Remote delivery areas;
  • Incorrect delivery information;
  • Government restrictions;
  • Events of force majeure.

LINCHENLUX is not responsible for reasonable delays caused by customs authorities or shipping carriers, but we will provide reasonable assistance where possible.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before dispatch.

Free-shipping promotions may be limited by:

  • Destination;
  • Order value;
  • Product type;
  • Shipping method;
  • Promotional terms;
  • Carrier availability.

Additional shipping charges caused by an incorrect address, refused delivery, failed delivery attempts, customer-requested redirection, or re-delivery may be charged to the customer where permitted by law.

5. Customs Duties and Import Taxes

International orders may be subject to:

  • Customs duties;
  • Import taxes;
  • Value-added tax;
  • Sales tax;
  • Brokerage fees;
  • Customs-clearance charges;
  • Storage fees;
  • Other government charges.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge.

The recipient is responsible for determining and paying all applicable import duties, taxes, and fees.

LINCHENLUX does not control the amount charged by customs authorities and cannot guarantee that an order will be free from import charges.

Customers are responsible for confirming that the products ordered may legally be imported into, owned in, and delivered to the destination country.

If a shipment is rejected, abandoned, confiscated, returned, or destroyed because of:

  • Unpaid customs charges;
  • Import restrictions;
  • Incorrect customer information;
  • Failure to provide customs documents;
  • Refusal to cooperate with customs authorities,

any refund will be handled under our Refund and Returns Policy. Shipping, customs, storage, brokerage, return, and administrative costs may be deducted where permitted by law.

6. Tracking Information

After an order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Tracking updates may take approximately 24–72 hours to appear after the shipping label has been created.

Customers are responsible for:

  • Monitoring tracking information;
  • Ensuring someone is available to receive the shipment;
  • Responding to customs or carrier requests;
  • Contacting us promptly if a delivery issue occurs.

7. Signature and Secure Delivery

Because our products are high-value items, most shipments require a signature upon delivery.

Depending on the destination, carrier, and order value, delivery may require:

  • An adult signature;
  • Government-issued identification;
  • A recipient name matching the shipping information;
  • A one-time verification code;
  • Collection from an authorized carrier location;
  • Additional security verification.

Customers should not request:

  • Unattended delivery;
  • Signature waiver;
  • Delivery to an unsecured location;
  • Delivery to an unknown third party;
  • Unauthorized shipment redirection.

If a customer directly authorizes the carrier to leave a package unattended, waive a signature, redirect the parcel, or deliver it to another person or location, responsibility for subsequent loss or theft may transfer to the customer to the extent permitted by law.

8. Shipping Address Requirements

Customers must provide complete and accurate information, including:

  • Recipient’s full name;
  • Complete street address;
  • Apartment, suite, or unit number;
  • Postal code;
  • Country or region;
  • Telephone number;
  • Email address;
  • Customs identification information where required.

Please contact us immediately if you notice an error.

Once an order has entered processing or has been dispatched, we may be unable to change the shipping address.

For security reasons, an address change may require cancellation of the original order and placement of a new order.

LINCHENLUX is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, outdated, or misleading delivery information provided by the customer.

9. Damaged Packaging

Please inspect the parcel before accepting delivery.

If the parcel appears:

  • Opened;
  • Crushed;
  • Torn;
  • Punctured;
  • Wet;
  • Resealed;
  • Tampered with;
  • Otherwise visibly damaged,

please take the following steps:

  1. Photograph or record the unopened parcel;
  2. Ask the carrier to document the damage;
  3. Retain the shipping box, labels, and all packaging;
  4. Record a continuous unboxing video where possible;
  5. Contact LINCHENLUX within 48 hours of delivery.

Do not discard any packaging while the case is under review.

Failure to retain the shipping package or provide reasonable evidence may affect our ability to submit a carrier or insurance claim.

10. Missing or Incorrect Products

If a product is missing, incorrect, or materially different from the confirmed order, contact us within 48 hours of delivery.

Please provide:

  • Your order number;
  • Photographs of the outer shipping package;
  • Photographs of the shipping label;
  • Photographs or video of the contents received;
  • A description of the problem;
  • An unboxing video, where available.

We may review:

  • Pre-shipment product records;
  • Packaging photographs;
  • Product weight records;
  • Serial numbers;
  • Inventory identifiers;
  • Carrier records;
  • Delivery records.

We will determine the appropriate resolution after completing the investigation.

11. Lost Shipments

A parcel is not considered lost solely because tracking information has temporarily stopped updating.

If tracking has not changed for an unusual period, contact us so that we can request an investigation from the carrier.

Carrier and insurance investigations may require additional time. Customers must reasonably cooperate and may be required to provide:

  • Identity documents;
  • A signed non-receipt declaration;
  • A police report;
  • Confirmation of the delivery address;
  • Additional carrier or insurance documentation.

A refund or replacement for a confirmed lost shipment will be handled according to:

  • Applicable law;
  • Carrier findings;
  • Insurance findings;
  • Payment-provider requirements;
  • Our Refund and Returns Policy.

12. Delivered but Not Received

If tracking indicates that a parcel was delivered but you cannot locate it:

  1. Check with household members;
  2. Check with reception staff or building management;
  3. Check designated delivery locations;
  4. Ask neighbors where appropriate;
  5. Contact the shipping carrier immediately;
  6. Contact LINCHENLUX within 48 hours;
  7. File a police report if requested for a high-value shipment.

We will assist with the carrier investigation. However, a refund or replacement will depend on the investigation results and applicable law.

13. Refused and Unclaimed Shipments

If a customer refuses delivery or fails to collect a shipment, the parcel may be returned to LINCHENLUX.

Any approved refund may be reduced by reasonable costs including:

  • Original shipping charges;
  • Return-shipping charges;
  • Customs duties;
  • Brokerage fees;
  • Storage charges;
  • Carrier handling fees;
  • Non-refundable payment costs.

No refund will be processed until the returned shipment has been received and inspected.

14. Split Shipments

Orders containing multiple products may be shipped separately.

Separate tracking numbers may be provided. Customers will not be charged additional shipping fees solely because LINCHENLUX chooses to divide an order into multiple shipments, unless otherwise agreed.

15. Contact Information

For shipping questions, contact:

LINCHENLUX

Website: https://linchenlux.com
Email: rtonton2022@outlook.com
Address: Room 605, Reliance Manufactory Building, 24 Wong Chuk Hang Road, Aberdeen, Hong Kong

Please include your order number in all order-related communications.