Return Policy

LINCHENLUX wants customers to purchase with confidence.

Because luxury watches are valuable, delicate, and individually identifiable products, all returns are subject to prior authorization, secure return-shipping requirements, and inspection.

This Refund and Returns Policy applies to purchases made through:

https://linchenlux.com

Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.

1. Return Period

Unless a different return period is displayed on the product page, eligible products may be returned within 14 calendar days after confirmed delivery.

You must contact LINCHENLUX within the 14-day period to request return authorization.

Submitting a request does not automatically mean that the return has been approved.

A return is approved only after you receive written authorization and return instructions from LINCHENLUX.

2. Return Eligibility

To qualify for a return, the product must:

  • Be the same product originally shipped;
  • Be unworn;
  • Be unused;
  • Be unaltered;
  • Be undamaged;
  • Remain in the condition in which it was received;
  • Include all original boxes;
  • Include all documents and warranty cards;
  • Include all manuals;
  • Include all tags and seals;
  • Include all protective films;
  • Include all accessories and tools;
  • Include all bracelet links;
  • Have no scratches, dents, stains, odors, impact marks, or water exposure;
  • Have no signs of use;
  • Have no removed or altered identifying information;
  • Be returned according to our instructions.

Removing protective films, cutting tags, adjusting the bracelet, fitting or creasing a strap, wearing the watch, engraving the product, opening the watch, or altering security seals may make the product ineligible for a discretionary return.

Mandatory legal rights remain unaffected.

3. Non-Returnable Products

Unless defective, incorrectly supplied, or otherwise returnable under mandatory law, the following products may not be returned:

  • Customized watches;
  • Engraved watches;
  • Special-order products;
  • Specially sourced products;
  • Products altered at the customer’s request;
  • Watches with adjusted or resized bracelets;
  • Straps that have been cut, fitted, worn, or creased;
  • Products showing signs of use;
  • Products showing customer-caused damage;
  • Products missing boxes or documents;
  • Products missing accessories or bracelet links;
  • Products missing tags, seals, or protective materials;
  • Products returned after the applicable return period;
  • Final-sale products where permitted by law;
  • Products damaged through misuse;
  • Products damaged by impact;
  • Products damaged by water or moisture;
  • Products damaged by magnetism;
  • Products opened or repaired by an unauthorized third party.

4. How to Request a Return

To request a return, email:

rtonton2022@outlook.com

Please provide:

  • Your full name;
  • Order number;
  • Product name;
  • Brand and model;
  • Product reference number;
  • Reason for requesting the return;
  • Clear photographs of the watch;
  • Photographs of the box and documents;
  • Photographs of tags and protective films;
  • Photographs of accessories and bracelet links;
  • Photographs or video showing any alleged defect or damage.

We may request additional information before deciding whether to authorize the return.

Do not ship a product until written authorization and return instructions have been issued.

5. Authorized Return Address

Returns must be sent only to the return address provided by LINCHENLUX in the return-authorization instructions.

The authorized return address may differ from:

  • Our business address;
  • The original shipping address;
  • The address printed on the parcel;
  • The address displayed elsewhere on our website.

Do not automatically return a product to our business address.

Products sent to an unauthorized address may be:

  • Refused;
  • Delayed;
  • Lost;
  • Returned to the sender.

LINCHENLUX is not responsible for unauthorized return shipments.

6. Return Shipping Costs

Unless the return results from an incorrect, damaged, or materially defective product supplied by LINCHENLUX, the customer is generally responsible for return-shipping costs.

High-value returns must be:

  • Fully insured for the purchase value;
  • Shipped with online tracking;
  • Sent using a carrier approved by LINCHENLUX;
  • Packaged securely;
  • Packaged discreetly;
  • Sent with signature confirmation;
  • Declared accurately for customs purposes.

The customer is responsible for the product until it is received and signed for at the authorized return location, except where applicable law provides otherwise.

LINCHENLUX is not responsible for a return that is:

  • Uninsured;
  • Underinsured;
  • Incorrectly addressed;
  • Inadequately packaged;
  • Sent without tracking;
  • Sent without authorization.

7. Packaging Requirements

The watch must be returned in secure protective packaging.

Customers should not attach shipping labels or tape directly to:

  • The watch box;
  • Manufacturer packaging;
  • Presentation boxes;
  • Warranty documents;
  • Collectible packaging.

The watch and original packaging should be placed inside a separate protective shipping box.

If the original shipping materials are unsuitable, customers must use packaging that provides equivalent or greater protection.

8. International Returns

Customers making an international return must follow the customs instructions provided by LINCHENLUX.

Where legally appropriate, the shipment should be accurately identified as returned merchandise.

Customers must not:

  • Falsely describe the contents;
  • Falsely reduce the product value;
  • Use misleading customs declarations;
  • Mark a commercial return as a gift.

Additional customs duties, taxes, brokerage charges, storage fees, or administrative costs caused by incorrect customer documentation may be deducted from the refund where permitted by law.

9. Inspection of Returned Products

After receiving a returned product, LINCHENLUX will inspect it.

Inspection may include:

  • Confirming the brand and model;
  • Confirming the reference number;
  • Confirming serial-number or inventory information;
  • Comparing the product with pre-shipment photographs;
  • Inspecting the case;
  • Inspecting the crystal;
  • Inspecting the bezel;
  • Inspecting the crown;
  • Inspecting the movement where appropriate;
  • Inspecting the bracelet, clasp, and strap;
  • Checking boxes and documents;
  • Checking warranty cards and manuals;
  • Checking bracelet links and accessories;
  • Checking for wear or damage;
  • Checking for unauthorized repair;
  • Checking for product substitution;
  • Obtaining a professional assessment where necessary.

Inspection normally takes approximately 3–7 business days after receipt.

Complex cases or products requiring professional assessment may take longer.

10. Return Rejection or Refund Reduction

A return may be rejected, or the refund may be reasonably reduced where permitted by law, if:

  • The returned product is not the original product shipped;
  • Identifying information does not match;
  • The product has been worn;
  • The product has been altered;
  • The product has been damaged;
  • The watch has been opened or repaired;
  • Components have been replaced;
  • Tags, seals, or protective films are missing;
  • Documents or accessories are missing;
  • Bracelet links are missing;
  • The product has lost value because of customer handling;
  • The product was returned without authorization;
  • The product was sent to an unauthorized address;
  • The request was submitted outside the applicable return period;
  • Fraud, substitution, or return abuse is suspected.

We may request additional information or obtain an independent professional assessment before making a final decision.

11. Refund Processing

Once an approved return has passed inspection, the refund will normally be issued to the original payment method within 5–10 business days.

The time required for the refund to appear depends on the customer’s:

  • Bank;
  • Card issuer;
  • Payment provider;
  • Financial institution.

Unless required by law, the following may be non-refundable:

  • Original express-shipping charges;
  • Customs duties paid to government authorities;
  • Import taxes;
  • Brokerage fees;
  • Return-shipping costs;
  • Failed-delivery charges;
  • Refused-delivery charges;
  • Non-recoverable payment costs;
  • Loss in value caused by customer handling.

Refunds will not normally be issued to a different person, bank account, card, or payment method.

12. Exchanges

Eligible products may be exchanged subject to:

  • Product availability;
  • Return authorization;
  • Inspection and approval;
  • Payment of any price difference.

If the replacement product has a higher price, the customer must pay the difference.

If the replacement product has a lower price, the applicable difference will be refunded.

A replacement product is not guaranteed or reserved until the original product has been received, inspected, and approved.

13. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, materially defective, or different from the confirmed order, contact us within 48 hours of delivery.

Please provide:

  • Your order number;
  • Photographs of the unopened parcel;
  • Photographs of the shipping box;
  • Photographs of the shipping label;
  • A continuous unboxing video, where available;
  • Clear photographs of the product;
  • Video showing the reported problem;
  • A detailed description of the issue.

Do not:

  • Wear the watch;
  • Adjust the bracelet;
  • Remove protective films;
  • Open the watch;
  • Repair the watch;
  • Send the watch to a third-party service provider

before receiving instructions from LINCHENLUX.

Unauthorized inspection, opening, repair, testing, or modification may affect our ability to investigate the claim.

If the claim is confirmed, the available remedy may include:

  • Repair;
  • Replacement;
  • Exchange;
  • Full refund;
  • Partial refund,

depending on the circumstances and applicable law.

14. Mechanical Watch Accuracy

Mechanical watches do not operate with the same precision as quartz, radio-controlled, or electronic timekeeping devices.

Reasonable daily variation may occur depending on:

  • Movement type;
  • Product age;
  • Position;
  • Temperature;
  • Power reserve;
  • Magnetism;
  • Maintenance history;
  • Usage.

A variation within the manufacturer’s stated tolerance or a reasonable tolerance disclosed for a pre-owned or vintage watch is not automatically considered a defect.

15. Water Resistance

Water resistance is not permanent.

It may decline because of:

  • Age;
  • Gasket condition;
  • Impact;
  • Crown position;
  • Previous servicing;
  • Temperature changes;
  • Unauthorized opening.

Unless a current pressure-test result or specific written warranty is provided, customers should not assume that a pre-owned or vintage watch is suitable for:

  • Swimming;
  • Showering;
  • Diving;
  • Submersion;
  • Exposure to steam.

Water damage is not eligible for return or warranty coverage unless the product was expressly warranted for the relevant use and the claim is otherwise valid.

16. Manufacturer and LINCHENLUX Warranties

A manufacturer’s warranty is included only where expressly stated on the product page or in the documents accompanying the product.

Some products may be sold with a separate LINCHENLUX warranty.

The applicable duration, coverage, exclusions, and claim procedure will be stated in:

  • The product description;
  • Order confirmation;
  • Invoice;
  • Warranty document.

Unless expressly stated otherwise, warranties generally do not cover:

  • Normal wear;
  • Cosmetic scratches;
  • Accidental damage;
  • Impact damage;
  • Misuse;
  • Water damage outside stated coverage;
  • Magnetism;
  • Theft;
  • Loss;
  • Bracelet or strap wear;
  • Unauthorized opening;
  • Unauthorized repair;
  • Damage caused by third-party service providers.

17. Fraudulent Returns

LINCHENLUX maintains identifying and condition information for high-value products.

We reserve the right to:

  • Reject a fraudulent return;
  • Withhold a refund;
  • Notify payment providers;
  • Report suspected fraud;
  • Report suspected theft;
  • Cooperate with law-enforcement authorities;
  • Pursue available legal remedies

where a customer returns a substituted, counterfeit, altered, incomplete, or different product.

18. Chargebacks and Payment Disputes

Customers should contact LINCHENLUX before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

In response to a payment dispute, LINCHENLUX may provide the payment provider with:

  • Order confirmation;
  • Customer communications;
  • Payment-verification records;
  • Product photographs;
  • Product identification records;
  • Packaging records;
  • Shipping tracking;
  • Delivery confirmation;
  • Signature confirmation;
  • Return records;
  • Inspection findings.

Nothing in this section limits lawful rights relating to unauthorized payments or legitimate consumer disputes.

19. Mandatory Consumer Rights

Nothing in this Refund and Returns Policy limits rights that cannot legally be excluded.

If the consumer law applicable to your purchase provides a longer cancellation period, statutory warranty, repair right, replacement right, refund right, or other mandatory protection, the applicable law will prevail.

20. Contact Information

To request a return, refund, or exchange, contact:

LINCHENLUX

Website: https://linchenlux.com
Email: rtonton2022@outlook.com
Business address: Room 605, Reliance Manufactory Building, 24 Wong Chuk Hang Road, Aberdeen, Hong Kong