Privacy Policy

LINCHENLUX respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how LINCHENLUX collects, uses, stores, shares, transfers, and protects personal information when you:

Visit https://linchenlux.com;
Create a customer account;
Place an order;
Contact customer service;
Request a return or refund;
Subscribe to marketing communications;
Otherwise use our products or services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

1.1 Information You Provide

We may collect:

Full name;
Email address;
Telephone number;
Billing address;
Shipping address;
Account username and password;
Order information;
Product preferences;
Wish-list information;
Customer-service communications;
Return and refund information;
Reviews and survey responses;
Identification or verification information for high-value transactions;
Customs or tax information where required;
Any other information you voluntarily provide.

1.2 Payment Information

Payments may be processed by third-party payment-service providers.

LINCHENLUX generally does not directly store complete payment-card numbers or card security codes.

Payment providers may collect:

Cardholder name;
Card number;
Expiration date;
Security code;
Bank or payment-account information;
Billing address;
Transaction and fraud-prevention information.

Payment providers process this information under their own privacy policies and security procedures.

1.3 Automatically Collected Information

When you use our website, we and our service providers may automatically collect:

Internet Protocol address;
Browser type;
Device type;
Operating system;
Language settings;
Time-zone settings;
Approximate location;
Referring website;
Pages viewed;
Products viewed;
Search activity;
Shopping-cart activity;
Session duration;
Cookie identifiers;
Analytics identifiers;
Error logs;
Website interaction and diagnostic data.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders;
Verify payments;
Verify customer identities;
Review high-value transactions;
Prevent fraud and unauthorized transactions;
Arrange shipping and customs clearance;
Communicate about orders and deliveries;
Process returns, exchanges, and refunds;
Provide customer support;
Maintain customer accounts;
Improve our website and services;
Personalize content and product recommendations;
Analyze website traffic and performance;
Maintain website security;
Detect misuse and unlawful activity;
Resolve payment disputes and chargebacks;
Maintain business, tax, accounting, and transaction records;
Comply with legal and regulatory obligations;
Establish, exercise, or defend legal claims;
Send marketing communications where permitted.

3. Legal Grounds for Processing

Where applicable law requires a legal basis, we may process personal information because:

Processing is necessary to perform a contract with you;
Processing is necessary before entering into a contract;
Processing is required to comply with a legal obligation;
Processing is necessary for our legitimate business interests;
You have provided consent;
Processing is necessary to protect legal rights or prevent fraud.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

LINCHENLUX may use:

Cookies;
Pixels;
Tags;
Local storage;
Analytics identifiers;
Similar tracking technologies.

These technologies may be used to:

Keep the website functioning;
Maintain shopping-cart information;
Keep customers signed in;
Remember preferences;
Prevent fraud;
Improve website performance;
Measure traffic and engagement;
Analyze advertising performance;
Display relevant advertising.

You may control certain cookies through your browser settings or our cookie-management tools, where available.

Disabling necessary cookies may prevent parts of the website from operating properly.

5. How We Share Personal Information

We may share personal information with service providers that assist us with:

Website hosting;
E-commerce platform services;
Payment processing;
Fraud prevention;
Identity verification;
Address verification;
Shipping and delivery;
Customs clearance;
Customer communications;
Data storage;
Cybersecurity;
Analytics;
Marketing and advertising;
Accounting;
Insurance;
Legal services;
Business administration.

We may also disclose information:

When required by law or court order;
In response to a lawful government request;
To customs, tax, regulatory, or law-enforcement authorities;
To investigate suspected fraud, theft, misuse, or payment disputes;
To protect LINCHENLUX, customers, or other persons;
In connection with a merger, acquisition, sale, financing, restructuring, or transfer of business assets;
With your consent or at your direction.

LINCHENLUX does not sell personal information in exchange for money.

However, certain advertising or analytics activities may be classified as “selling,” “sharing,” or targeted advertising under some local privacy laws. Where required, customers may exercise applicable opt-out rights.

6. International Data Transfers

LINCHENLUX is based in Hong Kong and may use service providers operating in other countries.

Personal information may therefore be transferred to, stored in, or processed outside the country or region where you live.

Where required by applicable law, reasonable safeguards may be used for international transfers, including contractual protections or other recognized legal mechanisms.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The customer relationship;
Order and transaction requirements;
Shipping and customs requirements;
Warranty periods;
Return and refund periods;
Payment-dispute requirements;
Fraud-prevention needs;
Tax and accounting obligations;
Legal limitation periods;
Consent and marketing preferences.

Some information may be retained after account closure where required by law or reasonably necessary to prevent fraud, resolve disputes, enforce agreements, or maintain transaction records.

8. Information Security

LINCHENLUX uses reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access;
Accidental loss;
Misuse;
Alteration;
Destruction;
Unauthorized disclosure.

However, no internet transmission, website, payment system, or electronic storage system is completely secure.

We cannot guarantee absolute security.

Customers are responsible for protecting their login credentials and should contact us immediately if they suspect unauthorized account activity.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Restrict certain processing;
Object to certain processing;
Withdraw consent;
Request a portable copy of certain information;
Opt out of direct marketing;
Opt out of certain targeted-advertising activities;
Lodge a complaint with a privacy or data-protection authority.

To protect customer information, we may request reasonable identity verification before processing a privacy request.

Privacy rights may be subject to legal exceptions. We may retain information required for:

Transaction records;
Tax compliance;
Fraud prevention;
Payment disputes;
Customs obligations;
Legal claims;
Enforcement of agreements.

10. Marketing Communications

Where permitted, LINCHENLUX may send information about:

New products;
Promotions;
Special offers;
Brand updates;
Website updates;
Related products and services.

You may unsubscribe by:

Using the unsubscribe link in a promotional email; or
Contacting rtonton2022@outlook.com.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to:

Orders;
Deliveries;
Account security;
Returns;
Refunds;
Customer-service inquiries;
Legal notices.

11. Children’s Privacy

Our website and products are not intended for children under the age required to enter into contracts in their jurisdiction.

We do not knowingly collect personal information from children without legally valid authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

12. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social networks, shipping services, or other external platforms.

LINCHENLUX does not control and is not responsible for the content, privacy, security, or data-processing practices of third-party services.

You should review the privacy policies of third-party services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services;
Technology;
Business operations;
Legal requirements;
Data-processing practices.

The updated version will be posted on https://linchenlux.com with a revised “Last Updated” date.

Where required by law, we will provide additional notice or request consent.

14. Contact Information

For privacy questions or privacy-rights requests, contact:

LINCHENLUX

Website: https://linchenlux.com
Email: rtonton2022@outlook.com
Address: Room 605, Reliance Manufactory Building, 24 Wong Chuk Hang Road, Aberdeen, Hong Kong